No, you are totally free to explore the software without having to create an account.

Creating an account at AlbumTeller is a simple and intuitive process. You can register yourself using your google account by clicking on Google Icon. 

If you prefer, you can create a new account manually. All you have to do is:

1. Find the login button on the top left of your screen;
2. Click on “Login” and “Create Account”;
3. Fill in the form and create your account;
4. You will receive an email with a link to confirm your account.

After this, your account is officially created and you can start exploring the amazing AlbumTeller.

To change your personal data you need to be logged in and access “Profile”. You can change or add your personal details. 

When you’re finished click at “Save” and your details will be updated.

Recovering your AlbumTeller password is fast and easy.

1. Find the login button on the top left of your screen;
2. Click in “Forgot Password”;
3. Enter your email and click submit;
4. You will receive an email with a temporary pin;
5. Insert or paste the pin and you’ll be logged in.

To change your AlbumTeller password, you need to be logged in, go to “Security”, introduce the new password and save.

If you want to delete your account, please contact our support team by email: support@albumteller.com

We have several plans thinked to adjust to your needs and your pocket. 

Start by selecting with or without proofing. 

You can then opt between a licence per use, per year or per month. The licence per year is the one we suggest, once it has a 10% discount compared with the others, however, you are free to select any of the available options. And if you change your mind, no worries, you can change your subscription at any time.

Yes, practically all features are available without any subscription. You only need the subscription to export files or use the Cloud Proofing.

It is very easy and fast to subscribe to one of the AlbumTeller plans. All you need is to be logged in and go to “Subscription”. 

Here you will find the available plans. Don’t forget to select the option “With” or “Without Cloud Proofing”.

After you decide what plan to choose, click on “Buy” and you will be redirected to the payment page.

The cloud proofing service helps you in contacting the client for album approval. So, among other advantages that you can check here,  subscribing to this service will save you a lot of time and ensure that your client has a much more pleasant experience without having to exchange emails, phone calls and text messages.

Yes, but you need to authorize the device first. After you login on a different device, we will send you an email with a temporary pin. This is a security measure to prevent bad usage of your subscription if someone gets your credentials.

The first thing to do is login at AlbumTeller. After this, follow these steps:

1. Go to “Subscription”;
2. Click on “Change Subscription”;
3. Select the plan of your preference.

To consult the details of your subscription with AlbumTeller, you need to be logged in. Go to subscription and you will be able to consult the following details about your subscription:

• Payment interval
• Next Payment
• Next amount
• Payment method

The first thing to do is login at AlbumTeller. After this, follow these steps:

1. Go to “Subscription”;
2. Click on “Cancel Subscription”.

Your subscription will be cancelled. Feel free to subscribe to it again at any time.

You can payment your subscription using the following payment methods:

• Paypal
• Credit card: MasterCard, Visa, American Express, Discover (this service is provided by Paypal)

You will receive a massage right after confirming the payment. You will also receive a confirmation email. Therefore, after placing the payment, you can check your inbox.

You need to be logged into your AlbumTeller account. After this, just go to “Invoices” and you will have access to all your invoices. 

All your invoices will also be sent via email after payment.

The software runs on Mac and Windows.

Mac (Intel / M1 / M1 Max)

• CPU: Intel 64bit processor or the new apple silicon arm64 processor
• RAM: 1024Mb*

Windows

• CPU: An Intel Pentium 4 processor or later that’s SSE2 capable
• RAM: 1024Mb*

* For the software to run smoothly we recommend a minimum of 8 GB of RAM.

Go to settings (lower left corner) and set your preferences. 

Here you can: 

• Set the language
• Choose the Units: centimeters, inches, and pixels.
• Define the theme: System, Dark or Light
• Select your preferences regarding image quality: Image scaling threshold warning and export quality.

Go to settings (lower left corner) and set your theme preferences.

Go to settings (lower left corner) and set the language.

Your projects will be automatically saved on your computer.

You don’t need to be logged in. All you need is to open the app and the list of your projects will show organized by:

• Pending
• Editing
• Proofing
• Complete

Not for the moment. You will only be able to access your projects in the computer you have the AlbumTeller software installed.

Newsletters come with good news! To stay up to date and be the first to know about our promotions we advise you to subscribe to our newsletters. you will always have an unsubscribe option to stop receiving them.

In order to do so, you need to open a newsletter from AlbumTeller that you have received and go to the bottom and click ‘Unsubscribe’.

You can contact the support by email: support@albumteller.com